At CAP, we want every order to arrive exactly as expected. If there’s an issue with your order, we’re here to help.
If you would like to request a return or exchange, please contact us within 3 days of receiving your order and provide:
We accept returns or exchanges in the following cases:
Damaged or defective products
If your product arrives damaged or defective, you can choose between a full refund or a free replacement at CAP’s expense.
Incorrect or missing items
If you receive an item different from what you ordered or your order is missing an item, we will correct the issue or refund the relevant amount at no additional cost.
Change of mind or dissatisfaction
Returns or exchanges are not accepted for products that are delivered in good condition and match their description. As coffee and other food products are consumable goods, they cannot be returned or exchanged after delivery.
If the return or exchange is due to an error by CAP or the shipping provider, CAP will cover all applicable shipping costs.
Refunds are usually processed within 7–10 business days after the returned product is received and inspected.
Orders can only be cancelled or modified before they are shipped. Once an order has been shipped, it cannot be cancelled or modified.
If your order has not been delivered within 15 days from the order date, you may request to cancel the order and receive a full refund.
